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These are the rules and user rights that govern your account at 24d. Access to our platform and its features — including payments via bKash, Nagad, and Rocket — depends entirely on your local law and the eligible regions we operate in. Read each section to understand what applies to you.
24d sets out its policy on the basis that access, eligibility and permissible activity depend on the laws of your local jurisdiction and the regions where we choose to make our service available. We do not make a blanket representation that our platform is lawfully available to every person who visits it. If you are in a region where online wagering or related account activity is restricted or prohibited, you remain responsible for verifying your own eligibility before creating or continuing to use an account. Where transactions are processed through bKash, Nagad, Rocket or Bank Transfer, the same regional eligibility rules apply — these payment rails are available to you only where both the payment provider and 24d permit their use together. Our policy documents may be updated periodically. The current version in force is the one displayed in the legal section of your account dashboard after login. We recommend checking it each time you make a significant account decision, such as adjusting wallet limits or requesting a payout. Nothing in these pages constitutes legal advice, and we encourage you to seek independent advice if you are uncertain about your local legal position.
Available in eligible regions where local payment law and our service conditions align.
Permitted where Nagad operates and where our terms allow its use for account transactions.
Accessible to eligible accounts where Rocket wallet transactions are supported under this policy.
Available where direct bank transactions are permitted by local law and our current account conditions.
Not every part of your interaction with 24d falls under the same set of rules. This section draws a clear line between what our policy directly governs and what lies outside it, so you are not left guessing when something goes wrong.
Creating, verifying and managing your account — including login, identity checks and session activity — falls within the scope of this policy. Access itself remains subject to local law and eligible region rules.
Deposits and withdrawals via bKash, Nagad, Rocket and Bank Transfer are governed by this policy alongside the terms of each payment provider. Disputes with the payment provider directly are outside our policy scope.
Game availability, sporting markets and published odds shown on 24d are covered by this policy in terms of accuracy and fairness. We do not promise that any specific title or market will remain available at all times.
Services operated by third parties — including game studios, payment processors and data networks — follow their own separate terms. Our policy does not extend to how those third parties handle your data or disputes.
You have concrete actions available to you under this policy, and we have set up clear routes for each of them. Start with your account dashboard after login — transaction records, session history and account details are shown there as a matter of course. If something looks incorrect, you can submit a correction request through the support channel described below rather than waiting for a scheduled review cycle. Questions about how your data is stored, who can see it and how long it is retained can be raised at any point; we handle these through the same contact route as general account queries. If your question relates to a payment — a Nagad transfer, a bKash deposit or a Rocket withdrawal — include the transaction reference shown in your wallet history so we can locate the record without delay. We aim to acknowledge every policy-related request we receive, and we will tell you clearly if a request falls outside what this policy allows us to action.
Transaction records and session history are available in your account dashboard at any time after login. No request is needed to view your own activity log.
If your registered name, contact information or wallet details are wrong, submit a correction request through our support route with the relevant account reference included.
Any question about data retention, access scope or eligibility can be sent via the contact paths listed in the support section of this page.
For payment disputes involving bKash, Nagad, Rocket or Bank Transfer, include your transaction reference when contacting us so the correct record can be retrieved quickly.
If you have a question about this policy, your account rights or a specific transaction, use the contact routes below. Keep your account reference and, where relevant, your payment transaction ID ready before you write — it helps us find the right record without back-and-forth.
Open the chat icon from your account dashboard to raise a policy question or request a correction. Available to logged-in account holders.
Send detailed policy queries, data requests or formal complaints to our support email address listed in the Help section of your account. Include your account ID and the relevant payment method (bKash, Nagad or Rocket) if applicable.
The Help section inside your account contains structured routes for common policy questions — account access, wallet eligibility and data handling — with steps you can follow without waiting for a response.
We collect information at the point of registration and during ongoing account activity — this includes the details you submit during identity verification and the transaction data generated by payments through bKash, Nagad, Rocket and Bank Transfer. Cookies are used on 24d to maintain your session, store login state and support the account dashboard functions. You can manage cookie preferences through your browser settings; blocking essential cookies may affect account functionality. Account credentials are stored using industry-standard security practices, and access to your personal data within our systems is restricted to the teams that need it to operate the service. Retention periods follow the requirements set by the laws applicable to the regions where we operate; we do not keep data longer than those requirements specify. To request a change to your retained data or to ask how long a specific record is kept, use the email support route listed above.
Personal and transaction data is collected only as needed to operate your account and process payments. We do not sell your data to unrelated third parties.
Cookies keep your session active and let the dashboard display your account state correctly. Adjust preferences in your browser; essential cookies cannot be disabled without affecting login.
Access to your account data inside our systems is role-restricted. If you suspect unauthorised access, report it immediately through live chat so we can review session activity on your account.
We retain records for as long as applicable local law requires. To request a correction or ask about a specific retention period, contact us by email with your account reference.
These questions cover the areas we hear about most when it comes to policy, eligibility and account rights. If your question is not here, use the support routes listed above.
Access and eligibility depend on your local law and the regions where 24d makes its service available. We recommend checking your jurisdiction's rules before creating an account. The current policy version is shown in your account dashboard after login.
Yes — transactions via bKash, Nagad, Rocket and Bank Transfer are governed by this policy together with each payment provider's own terms. Eligibility for these payment rails depends on both local law and the regions we currently support.
Transaction records and session history are visible in your account dashboard at any time. For a broader data request — covering what we store, how long we keep it and who can see it — contact us by email with your account reference included.
Submit a correction request through our email support route or via live chat. Include your account reference and describe what needs correcting. We will confirm whether the change can be made under the current policy conditions.
You can submit a data request by email. We retain records for as long as applicable local law requires, so not all data can be deleted on request. We will tell you clearly what we can action and what local legal requirements prevent us from removing.
We update our policy when needed. The version currently in force is always the one shown in the legal section of your account dashboard after login. We do not publish a fixed update schedule — check the dashboard before making significant account decisions.