Slots / Mobile
When you open an account with 24d, you share personal details with us — and this policy explains exactly what we collect, why we hold it, and the choices available to you. Access to this platform and the rights described here depend on your local law and eligible regions.
24d collects information you provide during account registration — your name, contact details, and the payment methods you link to your wallet, which may include bKash, Nagad, Rocket or Bank Transfer. We also collect data generated by your use of the platform: session activity, device type, and the pages or markets you navigate. This data is used to operate your account, process transactions through your chosen local payment channel, respond to support requests, and meet any obligations that apply under the law of your eligible region. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors such as bKash or Nagad is limited to what those services need to complete a transaction — we do not pass account credentials or browsing history to them. Where we work with service providers to run parts of the platform, those parties are contractually required to handle your data only as directed by us. Retention periods vary by data type and applicable regional requirements; the specific durations are set out in the retention section of this policy. If your jurisdiction limits or prohibits access to this platform, this policy still applies to any data we hold about you, and you retain the rights described below.
Transaction data passed to bKash is limited to what is needed to process your deposit or withdrawal. We do not share account browsing data with payment processors.
When you use Nagad as your payment method, only the transaction amount and your registered account identifier are shared with Nagad to complete that specific transfer.
Rocket payment flows use the same limited-disclosure approach. Your session history and betting activity are not visible to Rocket or any other payment provider.
Bank Transfer requests require standard banking identifiers. These are passed securely to the receiving institution and are not stored beyond the period required by applicable financial rules.
Not every service you reach from the 24d platform is governed by this policy. Understanding the boundary helps you know which organisation to contact when a privacy question arises. We cover what happens on our platform; third-party services have their own policies and their own obligations to you.
Your login credentials, session records and account wallet activity are fully within the scope of this policy. We are responsible for how this data is stored, used and protected.
Deposits and withdrawals via bKash, Nagad, Rocket or Bank Transfer involve a third-party payment provider. Their handling of your financial data is governed by their own privacy policy, not ours.
The games and markets available on the platform are delivered in part by content providers. We do not pass your personally identifiable account data to those providers during normal gameplay.
If you follow a link from our platform to an external site, this policy does not apply to that destination. We are not responsible for the privacy practices of any site we do not operate.
You have concrete options for managing the personal data we hold about you. After logging in, the account settings page shows the profile information currently on record — name, contact number, and the payment methods linked to your wallet. If any detail is incorrect, you can update it directly from that screen or contact our support team to make the change. You also have the right to ask what data we hold about you. Send your request through the support channel described in the contact section of this policy and we will respond within the period required by the rules of your eligible region. In some regions you may also request deletion of your account data, subject to any retention obligations we are required to meet — for example, transaction records we must keep under applicable financial rules. None of these rights require you to justify the request; simply identify your account and describe what you need.
Log in and open account settings to see the personal data currently associated with your profile. Payment method details linked to bKash, Nagad or Bank Transfer are listed there.
Inaccurate contact details or a changed phone number can be updated from the account settings page. For changes to identity documents, contact support directly.
To receive a summary of the data we hold about you, submit a request through our support contact. We will confirm receipt and respond within the period required by your eligible region's rules.
Where your local law permits, you may request removal of your account data. We will action this after fulfilling any mandatory retention obligations, and we will tell you what those are.
Privacy questions and data requests go through the same support channels we use for account help. You do not need a separate form or a special address — just tell us your query is about a privacy or data matter and our team will route it appropriately. Response times depend on the nature of the request and the rules of your eligible region.
Open the chat window from any page once you are logged in. State that your question relates to this privacy policy and the support team will handle it as a data request.
Many changes — contact details, linked payment methods such as bKash or Nagad — can be handled directly inside account settings without contacting support at all.
For formal data access or deletion requests, send a written message through our support ticket system. Include your registered account identifier so we can locate your records without delay.
Account security and data retention are managed at the platform level, not left to individual sessions. Your login credentials are stored using hashed methods; plain passwords are never saved. Session cookies are used to keep you authenticated while you navigate the platform and expire when you close your browser or log out — you can also clear them through your browser settings at any time. We retain transaction data for the period required by applicable financial and legal rules in your eligible region; after that period, records are deleted or anonymised. We do not keep data longer than necessary for the purpose it was collected. Any change to this policy will be posted on this page, and where the change is material we will notify you through your registered account contact.
Credentials are stored in hashed form. We do not keep or transmit your plain-text password at any point after account creation.
Cookies maintain your active session and expire on logout or browser close. You can manage or delete cookies through your browser settings without affecting your account data.
Transaction records — including bKash, Nagad, Rocket and Bank Transfer history — are kept for the period required by applicable rules. Once that period ends, records are deleted or anonymised.
When this policy changes in a material way, we post the updated version on this page and notify you via your registered contact. The date of the most recent update is shown at the bottom of this page.
Below are the questions we hear most often about how 24d handles personal data, what rights you have, and how to act on them. If your question is not answered here, reach out through live chat or the support ticket system.
We collect the details you enter during registration — name, contact number and any identity documents required by our verification process. We also record session activity, device type and the payment methods you link, such as bKash, Nagad or Bank Transfer.
Only the minimum data needed to complete the transaction is shared with your chosen payment provider. Your browsing activity, betting history and account balance are not visible to bKash, Nagad, Rocket or Bank Transfer.
Yes. Log in and check account settings for your profile data. For a full summary of everything we hold, send a data access request through our support ticket system with your registered account identifier. We respond within the period required by your eligible region.
Contact information and linked payment methods can be updated directly in account settings after login. For changes to identity documents or registered name, contact our support team through live chat or the ticket system.
Transaction data is retained for the period required by applicable financial and legal rules in your eligible region. Once that mandatory period ends, records are deleted or anonymised. We do not keep data beyond what is required for the purpose it was collected.
When an account is closed, we delete personal data that is no longer needed. Transaction records subject to mandatory retention obligations are kept for the required period and then removed. You can submit a formal deletion request through our support ticket system if you want confirmation of what is held.