Slots / Mobile
These terms set out what you agree to when you open and use a 24d account — covering how your account works, what transactions are accepted, and which actions may affect your access. Access to 24d depends on your local law and eligible region; please review these terms carefully before proceeding.
By creating a 24d account or placing any transaction through it, you confirm that you have read and accepted these terms in full. These terms form a binding agreement between you and 24d for every session, every deposit, and every withdrawal you make through your account wallet. Payments processed through bKash, Nagad, Rocket, or Bank Transfer are each subject to the conditions described in the relevant payment section of your account dashboard. Transaction records are stored against your account and can be reviewed at any time from your account history page. If you disagree with any part of these terms, the correct step is to stop using the account and contact our support channel before making further transactions. Continued use of the account after a terms update is treated as acceptance of the revised version. We will notify you of material changes through the contact details registered on your account. Access to 24d and the scope of these terms depends on local law and the eligible regions we serve. We do not represent that all features described here are available in every jurisdiction. Where local regulation affects a specific payment method or game category, the restricted version applies to your account automatically.
Deposits and withdrawals via bKash follow the limits and verification steps shown in your account wallet at the time of the transaction.
Nagad transactions are subject to the same account verification requirements as other payment methods; amounts are reflected in your wallet after confirmation.
Rocket transfers must originate from the mobile number registered on your 24d account; mismatched numbers may result in a held transaction pending review.
Bank Transfer instructions, including account details and reference requirements, are shown in your account dashboard under the deposit section.
Not every part of your experience falls under the same rule set. Understanding what is inside and outside the scope of these terms helps you know which channel to use when a question comes up — and which third-party terms you may also need to check.
Your login, session controls, account settings and any limit you place on your own account are all governed directly by these terms. Changes to account access take effect as soon as you save them in your account settings.
All deposits, withdrawals and wallet adjustments made through bKash, Nagad, Rocket or Bank Transfer fall within scope. The exact fields and verification steps shown during each transaction are part of the agreed process.
Game content supplied by Joker, PG Soft, CQ9 and Microgaming is subject to the individual provider's game rules displayed in the game window. Those rules sit alongside these terms, not inside them.
Payment processors, mobile wallet providers and external links are not operated by 24d. Their own terms and privacy notices apply to any data or transaction handled on their platforms, outside our scope.
These terms are not only obligations — they also set out what you can do. You have the right to review every transaction recorded against your account by opening the history section after login. If a record appears incorrect, you can raise a correction request through the support channel within the timeframe stated in your account policy page. Updating personal details — including the mobile number linked to bKash or Nagad — is done through your account settings; certain changes require identity verification before they take effect. If you have a question about how a specific clause applies to your account, you can submit it via the contact form and we will respond to the registered email address on file. You may also request a summary of the data held against your account. That request goes through the same support channel and is handled in line with our data retention policy. Where a dispute relates to a payment transaction, include the transaction reference number from your account history to speed up the review.
Open your account history page after login to see a full list of deposits, withdrawals and wallet adjustments, each with a reference number and timestamp.
Go to account settings to update your registered mobile number or email. Changes linked to a payment method like bKash or Nagad require verification before they are saved.
Use the contact form or live support to ask about a specific clause. Include your account username so we can respond with account-specific context.
Submit a data summary request through the support channel. We will respond to your registered email with the information held against your account.
If a clause is unclear or a transaction raises a question that these terms do not answer directly, these are the channels to use. Please have your account username and any relevant transaction reference ready before you make contact — it keeps the response focused and reduces back-and-forth.
Start a chat session from the account dashboard for questions about a specific clause or a pending transaction. This is the fastest route for account-level policy queries.
Send policy or dispute queries to the support address shown in your account contact section. Include your transaction reference and a clear description of the issue.
The Help Centre inside your account contains a policy index where common terms questions are answered by topic — check here before raising a formal support request.
These terms are backed by account-level controls you can verify yourself. Session data, transaction records and account history are stored against your profile and accessible to you after login — we do not remove records that are under a live dispute. Cookies used on the site are described in the Cookie Policy linked from the footer; you can adjust non-essential cookie preferences from the same page. Account security relies on the credentials you set at registration; if you believe your account has been accessed without your consent, the first step is to change your password from account settings and then contact support immediately with the date and time of the suspected access.
Transaction and session records are retained for the period stated in the account policy page. You can request a copy of the data held against your account through the support channel at any time.
The Cookie Policy in the site footer explains which cookies are used and for what purpose. Non-essential cookies can be turned off from your browser or from the cookie preference panel on the site.
Your account password and any linked mobile wallet number — bKash, Nagad or Rocket — should be kept private. We will never ask for your full password or wallet PIN through any support channel.
When these terms are updated in a material way, we send notice to your registered email before the change takes effect. The current version is always shown at the top of this page with the effective date.
These questions come up most often when account holders review the terms for the first time. If your question is not covered here, the support channel is the right next step.
Yes. Completing account registration or making a transaction through your 24d account confirms that you accept these terms. If you do not agree, stop using the account and contact support. Continued use after a terms update is treated as acceptance of the revised version.
We send a notice to your registered email address before any material update takes effect. The current version with its effective date is always shown at the top of this page. It is your responsibility to keep your registered email address current in account settings.
Check your account transaction history first — the record and status are shown there. If the transaction appears pending beyond the time shown in your account, raise a support request with the transaction reference number. Do not initiate a second transaction until the first is resolved.
Yes. You can request account closure through the support channel at any time. Before closure, any remaining wallet balance must be withdrawn through an eligible payment method — bKash, Nagad, Rocket or Bank Transfer — as shown in your account. Active transactions must be settled before the account is closed.
Access to 24d and the specific conditions that apply depend on your local law and eligible region. Some features or payment options may not be available in every jurisdiction. The version of the terms that applies to your account is the one in effect in your eligible region at the time of use.
Open your account history, locate the transaction, and note the reference number and timestamp. Then contact support through live chat or the email address in your account contact section. Include the reference number and a description of the issue so we can review the record directly.